In late 2016, CMBM embarked on a journey of cultural awareness, inclusiveness and equality, aiming to create an ongoing positive change within our organisation and internal culture. We are pleased to announce that in November 2019 we finalised our first Reconciliation Action Plan (RAP).

What is Reconciliation and RAPs?

Reconciliation is best defined as:

 “the strengthening of relationships between Aboriginal and Torres Strait Islander peoples and non-Indigenous peoples, for the benefit of all Australians.

 – Reconciliation Australia

Established in 2001, Reconciliation Australia is the leading independent non-for-profit organisation set up to advance national corporate and social reconciliation.

To assist in developing structural frameworks for equality, organisations can create Reconciliation Action Plans (RAPs) which are then formally submitted to Reconciliation Australia for review and guidance. RAP frameworks are focused on advancing Reconciliation Australia’s five dimensions of reconciliation: 1) unity; 2) race relations; 3) equality and equity; 4) institutional integrity; and 5) historical acceptance.


What does reconciliation mean for CMBM Facility Services?

For CMBM Facility Services, reconciliation is about demonstrating our individual, collective and corporate commitment to the continuous improvement of the five dimensions necessary for the reconciliation process.

CMBM recognise that our frontline role in the cleaning industry and the continual growth of the company provide us with a unique opportunity to develop significant structural frameworks within our organisation for the benefit of reconciliation, equality and fairness for all.

Read our RAP here.

Moving forward together

If you are interested in finding out more on reconciliation, please visit

How can I get involved?

Notable Reconciliation dates in 2020:


“We acknowledge the Traditional Custodians of the land on which we work, live and meet today and recognise their continuing connection to land, water and community.  We also pay our respects to Elders past, present and emerging”.

Employee absenteeism due to sickness can cost your business more than just the expense of sick leave and the productivity lost.

On average, sick leave was estimated to have cost Queensland SMEs an average of $20,510 in productivity lost each year in 2017. This includes the loss of current and future earnings, and the flow-on effects of other employees becoming sick as a result of individuals coming into work while unwell and spreading germs. Lost productivity can also include lower quality productivity, time wastage and poor morale.

Research has shown that healthy employees tend to be better at decision-making and time utilisation, and have better employee morale. This, in turn, can attract other quality workers and signal to your clients and visitors that your business values professionalism, dignity and respect.

Here are some measures you can take to prevent germ spread in your workplace:

  • Place automatic hand sanitiser dispensers near touch points and in the reception area. Touch points are surfaces that are frequently touched by multiple people throughout the day, such as light switches, elevator buttons and the microwave.
  • Promote good hygiene practices by placing posters in the toilets and kitchen areas reminding your employees to wash their hands after using the bathroom and prior to touching food.
  • Set the standard of cleanliness by maintaining regular professional cleaning for your office, toilets and kitchen facilities, as well as having regular outbreak cleaning fumigations. Regular cleaning can create a more positive company culture as well as long-term cost savings.
  • Provide desk wipes to encourage regular wiping down of keyboards, phones, and other frequently touched surfaces.
  • Adapt flexible working arrangements and send sick employees home. Coming into work while sick is known as presenteeism, and it can actually increase absenteeism costs in the long run by infecting other employees and reducing productivity levels.

If your workplace has issues with absenteeism, workplace illness and infection control, our cleaning team can assist you with regular professional cleaning and outbreak cleaning via our Nanocyn Disinfectant & Sanitiser® Spray. Contact us today for a complimentary quote.

A lot of owners get stuck in ‘refurbishment limbo’, where they know an upgrade is necessary but delay the project to avoid having to close operations and risk losing clientele.  These concerns can be mitigated with professionally managed planning, as seen with Waterloo Bay Hotel’s refurbishment in Wynnum.

Strategic renovations can save you money in the long run by preventing further damage, increasing energy efficiencies and attracting new clientele.

Here are five signs that it may be time to refurbish your venue:

Damaged flooring

Your flooring is a good indicator of your venue’s condition. Chipped and cracked tiles, worn out carpets and scratched or water damaged wooden floors are a tell-tale sign that you’re due for a refurbishment.

Not only do damaged floors become more severe over time and devalue your club, they can also be a dangerous trip hazard for your patrons. When upgrading your floors, it is worth having a quality non-slip treatment applied at the same time.

Poor fixtures

Take notice of the condition of your fixtures. Dirty and smelly seating, wobbly tables and a filthy bar can be a turn off for your customers…and word can spread quickly.

Negative reviews

Unfortunately, customers who have had a bad experience are more likely to express this than those who have had a positive experience. Negative online reviews and feedback pertaining to the condition of your venue is a sign that it may be time to consider an upgrade.

Energy inefficiencies

Air-conditioning and refrigeration are the two biggest sources of energy usage in clubs. Outdated units tend to work overtime to compensate. Upgrading your energy systems can reduce your electricity bill and keep your patrons comfortable and cool at the same time.


Consider if the layout and function of your venue is still optimal, for example does the position of the bar limit entrance space or prevent access to another area during busy periods, is there enough seating and adequate lighting, and are the amenities and emergency exits well signed?


If you are familiar with these issues or are considering refurbishment options for your venue, talk to our professional building team today on 1800 26 26 37 or at


As a building owner, manager or body corporate, there are numerous compliance regulations that fall under your responsibility when it comes to the safety of your residents, contractors and employees.

In most cases, heavy penalties will apply if there is a serious injury or death on your property due to your building failing to meet compliance regulations.

Here are 5 compliance documents you should be aware of –

1. Fire and Evacuation Plan

All buildings require a formal Fire and Evacuation Plan developed under the Building Fire Safety Regulation 2008. The plan must always be kept onsite, and your wardens and evacuation team must be familiar with the process should a fire arise.

Additionally, your fire and evacuation signs must be displayed prominently in all common areas and short-term letting units. They must also be reviewed every five years or after any major change to the building.

2. Occupiers Statement

An Occupiers Statement confirms that your building’s prescribed fire safety installations have been maintained in accordance with the relevant maintenance standards.

The Statement must be signed by a representative of the body corporate, such as an occupier or committee member, and a copy sent annually to the Queensland Fire and Emergency Services. Copies must also be kept both onsite and offsite.

Other fire records need to be kept onsite and offsite, and readily available for QFES inspection, include:

  • Training records
  • Evacuation practice record
  • Records of maintenance of all fire assets
  • Certificate of classification

3. Asbestos Register

If your building was constructed on or prior to 31 December 1989, you may be required to maintain an asbestos register. The register should clearly indicate the location of the asbestos and detail your Asbestos Management Plan. You can find out more about obtaining an asbestos register here.

4. WH&S Compliance Plan

The ABMA Building Management Code (Australian Building Management Accreditation) states that the Body Corporate WHS Plan must be reviewed at least annually to ensure compliance. The review must include a reflection upon the adequacy and relevance of the WHS Plan throughout the past year.

The Plan must be reviewed and adequately updated if a Notifiable Incident occurs during the year, such as a serious slip or fall injury, or there is any “change to the workplace”. The latter may consist of:

  • Alterations to common property
  • Change of Committee or Nominated Representative of the Committee
  • Change of building manager
  • Any adverse event occurring on the common property (e.g. flood, storm, machinery breakdown, security breach).

Ensure your WH&S compliance is covered for slip and fall injuries with our non-slip surfacing treatments.

5. Certificates of Compliance

Under certain State and Council requirements, as well as Schedule 5 (Part 2) of the Work Health and Safety Regulation 2011, you need to have the following certifications for your building:

  • Lifts, escalators and moving walkways
  • Stairwell pressurisation
  • Certain boilers and pressure vessel components (find out more)
  • Residential current devices
  • Backflow prevention devices


If you are unsure if your building meets these standards, contact our Facilities Management team today on 1800 26 26 37 or at for a complimentary discussion on managing compliance.

Also known as Infection Control Cleaning or Cold & Flu Infection Cleaning, Outbreak Cleaning focuses on preventing the spread of germs, such as common colds and the flu. This is done by containing, controlling and eliminating pathogens (a bacterium, virus or other microorganism that can cause disease).

Do I need Outbreak Cleaning?

While general cleaning is important for maintaining the basic hygiene and the physical cleanliness of your business by removing dirt, grime and dust, Outbreak Cleaning goes a step further by killing airborne pathogens, rendering mutations and germ spread impossible.

Many businesses with a naturally higher risk of illness, such as childcare centres, aged care facilities and medical facilities, benefit greatly from regular outbreak cleaning in addition to their general cleaning program.

How does Outbreak Cleaning work?

The flu and cold are generally spread when someone who is sick leaves infectious ‘droplets’ in the air from coughing, sneezing and talking. These droplets send sprays into the surrounding area and can linger if not properly disinfected.

Outbreak Cleaning is carried out via a fumigation system which dispels a disinfectant mist into the air to destroy these infectious droplets.

CMBM choose to use Nanocyn Disinfectant & Sanitiser® due to its non-toxic, non-corrosive and environmentally friendly properties. While other outbreak cleaning sanitisers can contain harmful chemicals and require the room to be empty during and immediately after application, Nanocyn is comprised of 100% natural properties and can even be used without requiring special protective equipment, making it the safest choice for outbreak cleaning.

Should my professional cleaner be providing Outbreak Cleaning?

While Outbreak Cleaning is separate to general cleaning, many cleaning providers may offer a comprehensive cleaning package which includes regular disinfectant fumigations. If you are unsure, contact us today to find out more about how Outbreak Cleaning can be worked into your regular cleaning schedule.


If your business has a high risk of illness, contact us today to find out how our Outbreak Cleaning Solutions can eliminate germs in your centre. Book a free quote on 1800 26 26 37 or at

Commercial cleaning for most businesses is often based on getting the lowest priced contractors, however there are some industries that should always opt for quality over cost when choosing their cleaning provider.

1. Childcare

Childcare centres and early learning institutions are high-risk for spreading illness, with germs being easily transmittable in enclosed spaces and shared surfaces.

Your professional cleaner should be trained in touch-point cleaning, a cleaning method focusing on frequently used surfaces that can result in germ build-up, such as light switches and doorknobs.

They should also conduct regular outbreak cleaning fumigations to disinfect airborne pathogens and hard surfaces. Outbreak cleaning is specifically targeted at germ and pathogen elimination to drastically reduce the spread of illness in your centre.

Popular in the early education sector is CMBM’s 100% natural and environmentally friendly Disinfectant Mist that effectively sanitises surfaces and equipment without using harmful or toxic chemicals. Contact us to find out more about Nanocyn Outbreak Cleaning.

2. Fast Food and Restaurants

Fast food establishments and restaurants can be fined anywhere from $10,000 to $30,000 for breaching safe food practices, depending on the severity of the violations. These figures, however, may pale in comparison to the potential loss of profits from publicity that can follow.

Furthermore, poorly maintained eating areas indicate to your customers that your kitchen area and hygiene practices may follow suit. Bathrooms and food utensils are other factors that patrons connect to how clean a food outlet is.

If your restaurant has a play area, you will want to ensure additional sanitary solutions are available, such as self-dispensing hand sanitiser stands. A good cleaning provider should be able to supply these products for you.

Cleaning products, such as CMBM’s special enzyme cleaner, can be applied after close of business to cut through grease, providing excellent options to the fast food and restaurant industry.

3. Health Services

By default, healthcare centres tend to be associated with illness and poor health. Maintaining a sanitary and visually clean practice demonstrates your professionalism and signals to your patients and visitors that you respect their health and wellbeing.

Using a professional cleaner also means you are ensuring your workplace meets required health and safety legislations.

4. Aged Care

With a growing elderly population, aged care services are a fundamental aspect of today’s society. In 2017, 15% of Australians (3.8 million) were aged 65 or over, with this figure projected to grow steadily over the next decade.

Aged care facility cleaning helps to ensure residents are receiving the best care possible.

The residential nature of aged care facilities, community-focused environment and industry regulations make it a unique sector for cleaning. It is important that your cleaning provider understands this, and that they can provide a tailored service.

Be aware that the behaviour and attitude of cleaners and other regular on-site service providers tend to reflect on the residential culture. You should make sure you are engaging a trusted provider whose team can put residents at ease.

5. Offices

More than just a part of everyday business operations, commercial cleaning plays an important role in the success of your business. Studies have shown that a clean office can increase employee productivity, reduce absenteeism, stress levels and maintenance costs, and contribute to a positive work culture.

Furthermore, your office is an extension of your business practices. Your customers may draw conclusions on how they will be treated by your company from the cleanliness of your work environment, so it is worth ensuring your cleaning provider is able to meet these standards.


CMBM provides professional commercial cleaning solutions to businesses and industries across Queensland, with a 24/7 Helpdesk and 30-minute client call back guarantee. If you are after a reliable cleaning provider who can work alongside your business, to manage your cleaning and maintenance needs, contact us today on 1800 26 26 37 or at to discuss how CMBM can assist you.

Your venue requires more energy to keep your pub running at the standard temperature in summer.

There are several things you can check to ensure you are maximising your pub’s energy efficiencies and reducing your long-term electricity and maintenance costs. For example, changing your lighting to energy efficient light-bulbs, and installing sensory lighting and sensor-controlled bathroom faucets to reduce energy wastage.

The two biggest sources of energy wastage in venues are typically air-conditioning and refrigeration. Follow our tips to maximise your venue’s energy efficiencies.


What you can do to make your air-conditioning energy efficient:

  • Check that your venue is properly insulated to keep cool air in. A well-insulated area means your air-conditioning doesn’t need to work as hard. If you are not sure if your building’s insulation is up to standard, contact us to book a Site Audit.
  • Invest in automatic doors to ensure you are minimising the amount of hot outside air let in. If doors are left open, your air-conditioner will need to work harder to cool down the venue.
  • Have separate air-conditioning zones for your bar, lounge, function room and other areas so that you can control each section independently. Switch off air-conditioning for areas that are closed.
  • Keep thermostats away from areas with extreme temperatures, such as direct sunlight or ovens and refrigerators. The thermostat will read that the area is too hot and will put the air-conditioner in overdrive to attempt to cool down.



Electricity used for keeping beverages cool in an average pub accounts for roughly 10% of the total energy cost. How you can keep your pub energy efficient:

  • Make sure your refrigeration unit uses natural refrigerants (the fluids used as the heat carrier), as they are generally more energy efficient and have a longer lifespan than synthetic refrigerants.
  • Ensure heat-producing equipment is placed outside the unit in a well-ventilated area. These include line coolers, cooling cabinets and ice makers.
  • Get your heating pipes, refrigerator doors and hatches insulated and draught-stripped to prevent the cellar from heating up. If you need to get your equipment insulated, please contact us.
  • Ensure your access doors are self-closing and are immediately shut following deliveries.
  • Check your door seals are in good condition. Moisture within the unit can affect efficiency levels.
  • Keep your refrigeration unit in a well-ventilated area and ensure the coils are clean and well-maintained. Coils covered in dust or grime can overheat and impend on proper circulation.


If your refrigeration unit requires an upgrade, or you would like to refurbish your venue, please contact us for a free quote.

Non-slip flooring is a worthwhile investment for any business wanting to keep their customers and employees safe whilst reducing maintenance costs, liabilities and avoiding disruption to business operations.

According to Safe Work Australia, 23%1 of all serious workplace injury claims within the last 12 years (between 2003 – 15) were ‘fall, trips and slips’ incidents, with 56% of these injuries being caused by environmental factors, such as slippery surfaces following rainfall.

Between 2012-13 there were 6,6402 reported cases of slip incidents, with the average cost of a serious claim coming to $104,370. This makes fall, trips and slips the second highest injury claim in Australia.

CMBM are installers of GripGuard, the leading non-slip flooring solutions for businesses and residential properties around Queensland.

Benefits of Non-slip surfacing

1. No Disruption to Business

Treatment can be carried out during business hours, with the surface being safe to walk on immediately after completion.

2. No Change to Surface

GripGuard microscopically modifies the floor surface, meaning there is no visible change to the floor surface whilst grip is dramatically increased for shoes and pneumatic and solid wheel tyres.

3. Cost-Effective

Non-slip flooring saves you money as it reduces maintenance costs and mitigates potential slip or fall injuries for your employees and customers.

4. GripGuard is durable

GripGuard permanently modifies the floor surface rather than coating it, meaning it will not wear off or require special maintenance. The treatment is designed to withstand harsh weather conditions and heavy traffic flow.

5. WH&S Compliance

Your duty of care to your employees and customers includes managing health and safety risks associated with slips, trips and falls by eliminating or minimising the risk ‘so far as reasonably practicable.’ Non-slip flooring provides peace of mind that you have fulfilled your responsibilies.


If you are unsure if you require non-slip coatings, please contact us for a complimentary Indication Slip-Test or quote for your business.


Whether you work in a commercial or industrial business site, an aged care facility, or childcare centre, there are precautions you can take to minimise the risk of fire breaking out and spreading across your site.

In dry, scorching summer heat, fires can start abruptly and cause significant and devastating damage to your property. It is worth taking the time to ensure your business is adequately prepared for fire season.

Minimising fire risk

The biggest risk of fire outbreak is dry overgrown grass and bush. Once ignited, dry grass is a super fuel for fast spreading fire which can quickly engulf its surrounds, as we are seeing occur drastically in New South Wales and Queensland at present.

The best way to minimise fire risk to your property is to ensure:

  • No excessive dry or dead vegetation is on your property
  • Your flammable or burnable material is stored properly
  • Your building maintenance is up to date


Your action list should include:

  • Trimming low-lying branches (under 2m in height)
  • Keeping grass regularly cut (no long grass)
  • Removing excess combustible materials, such as dry grass and dead leaves, undergrowth and branches
  • Ensuring damaged roofing is repaired and gaps are sealed
  • Keeping your gutters free of leaves and build-up
  • Moving flammable items, such as wood piles, boxes, crates and garden furniture well away from your building


If you require assistance with your building maintenance and outdoor environment we can help.

Contact us to book a garden clean-up.

Getting a Professional Assessment

In addition to ensuring your garden and building is maintained properly, it is worth having a Fire Audit conducted to identify other hazards you may not have been aware of.

Fire Audits are generally provided as part of an overall Site Audit and cover internal and external hazards on your property. They are conducted by qualified building inspectors who know what to look for.

Contact us to book a Site Audit.

Creating an Emergency Management Plan

In the case of a fire, or other disasters that can occur, it is important to have an up to date Emergency Management Plan that your employees, residents and visitors are familiar with and can easily access.

Your plan should consider:

  • Local emergency planning, including who the emergency contact is & meeting points
  • Immediate communication strategy to family members and related service providers
  • Post-event communication strategy to clients and stakeholders


Avoid fire hazards on your property. Contact us today at or on 1800 26 26 37 to book a Site Garden Clean-Up and/or Site Audit.

Since its introduction in November 1996, Planet Ark’s 2019 National Recycling Week sees the famous initiative reach its 24th year. National Recycling Week brings a national focus to the environment and highlights the importance of recycling and other sustainable practices in minimising waste and managing material resources responsibly.

Creating Sustainable Practices

At CMBM, we aim to create a culture where sustainable practices are at the forefront of our operations for both our employees and our clients. We do this by creating organisational-wide buy-in and understanding of responsible waste minimisation and management.

This starts with our commitment to the four R’s:

  • Reclaim – being aware of what materials can be repurposed for use in other projects to minimise our landfill footprint.
  • Repurpose – ensuring reclaimed materials are being used where possible, such as turning tree waste to mulch and use of bricks and pavers as gravel.
  • Recycle – implementing recycling initiatives for non-environmentally friendly materials such as plastics, cardboard, toner, aluminium and more.
  • Reduce – reducing overall wastage through efficient volume control and planning.


Our formal commitment to sustainability is demonstrated in our business policy and ISO Certification for Environmental Management Systems (14001:2015). This recognises CMBM’s full compliance with the International Standard of Environmental Management.

Some other ways CMBM are undertaking sustainable initiatives include:

Greener Cleaning Operations

CMBM implement sustainable cleaning practices across our daily operations, and work with suppliers who can accommodate this, such as SABCO for their microfibre products and water-fed dispensers, and Tasman Chemicals for their range of Enviro-Scheme approved products.

We also use Nanocyn® Disinfectant & Sanitiser for outbreak cleaning, which is comprised of electrolysed water (99.97%), sodium chloride (salt) (0.023%), sodium hypochlorite (0.004%) and hypochlorous acid (0.003%) – all 100% natural and chemical-free ingredients.

Waste Management

Centralised waste management is implemented across all our offices to reduce the need for multiple plastic bags and reduce risk of cross-waste contamination. These include deposited goods for collection, such as toners and batteries.


CMBM have worked with sustainability consultants to bring composting and recycling initiatives to our regional employee accommodation sites, such as cardboard bailers, composting units for wet waste and centralised recycling arrangements.

Energy Efficiencies

Our company vehicles all possess a Green Star Rating of 4+ to ensure efficient fuel consumption.

Additionally, regular energy audits are carried out to ensure our energy efficiencies are up to date with the latest technologies, including sensor-lighting, energy efficient lightbulbs and solar operations.

Digital and Paperless

Our operations are run entirely digitally, from accounting and finance to workflow management and auditing. Our Customer Service Managers (CSMs) conduct quality audits via tablets and our services team access their workflow through their smartphone app to negate the need for printing.

CMBM Facility Services are proud to announce that we are the winners of the cleaning award Outstanding Company in the Cleaning Industry in the BSCAA Excellence Awards – QLD Division 2019.

The Building Service Contractors Association of Australia – Queensland Division (BSCAA) Excellence Awards are one of the most prestigious and influential awards in the Cleaning and Security Industries. The cleaning awards acknowledge the outstanding contribution and achievements of employers and employees throughout the year and showcase individuals and companies. 

The cleaning award winners were announced on Friday November 1.

CMBM would like to congratulate our winners, highly commended and finalists, including Multhana Property Services and their Managing Director, Joseph Wallace, for being finalists in the Commitment to Diversity Award and Manager Award.  

The Winners of the BSCAA Excellence Awards 2019

Outstanding Company in the Cleaning Industry
CMBM Facility Services

Outstanding Support Personnel in the Industry – 51+ Employees
Linda Venner – CMBM Facility Services

The 2019 Highly Commended:

Outstanding Support Personnel in the Industry – 51+ Employees
Alison Thomassen – CMBM Facility Services

Most Valuable Cleaning Team – Regional Queensland
Rio Tinto Yarwun Cleaning Team – CMBM Facility Services (CQ)
Mackay Sugar Cleaning Team- CMBM Facility Services

The 2019 Finalists:

Outstanding Individual Employee – Cleaning Industry Regional
Ron Botheras – CMBM Facility Services

Outstanding Leading Hand / Supervisor – Cleaning Industry Regional
Leigh Kenny – CMBM Facility Services (CQ)

Outstanding Support Personnel in the Industry – 51+ Employees
Savannah Murphy – CMBM Facility Services

Manager Award – Cleaning Industry
Joe Wallace – Multhana Property Services
Jon Gatland – CMBM Facility Services

Recognition of Commitment to Diversity Award
Multhana Property Services

Most Valuable Cleaning Team – South East Queensland
Sunshine Coast Council Team – CMBM Facility Services

Recognition of Service – Outstanding Individual Contribution to the Industry
Michael Riley – CMBM Facility Services

Queensland has some of the most severe weather in Australia, being prone to heavy thunderstorms, flashing flooding, hail and damaging winds.

Storm season can cause significant short- and long-term damage to your business, so it is worth taking the time to think about what steps you should take to minimise risk of damage to your business.

With summer approaching, now is a great time to ensure your business has checked off the following items for storm preparation.

Getting your workplace storm-ready

Check for storm hazards or existing issues that may trigger excess damage.

External Storm Preparation

  • Trim trees and branches close to your building, including near windows or the roof
  • Clear gutters, downpipes and drains to avoid blockages, overflow and foundation damage
  • Make sure any shades, sails and awnings are properly fitted and secured in place
  • Secure loose items such as table, chairs or outdoor pull-up banners
  • Ensure your roof is professionally checked for damage or corrosion
  • Make sure any corrosion, loose fittings and rotting or termite-affected timber is repaired or replaced


Internal Storm Preparation

  1. Ensure that your inventory, equipment, furniture and fittings can be raised or removed quickly and easily
  2. Keep your computer equipment and other electronics off the floor
  3. Know how and where to turn off your office’s power, gas and water supply
  4. Back up your critical data on a portable storage device and ensure it is kept in a secure location off the premises

Ensure your paperwork is in order

It is essential to make sure your insurances are up to date and that you fully understand what you are and are not covered for. You should also be aware of what you can and cannot do prior to making a claim. For example, most policies specify that you must not attempt to clean-up, remove debris or repair items without the insurer’s permission.

It is a good idea to contact your insurance company to check if there are any specific requirements that need to be met should you need to claim damages. In some cases, you may need to prove the site has been regularly maintained prior to suffering storm damage. This can be done with maintenance records and detailed maintenance plans.

If your business is in a storm or cyclone-prone area, you may want to get a professional builder to assess the structural integrity of the building.

Preparing your staff in the event of a storm

Make sure you have an emergency storm plan in place which your staff are aware of, such as what to do during a severe storm, who the emergency contact is, who to report to, and any specific communication that needs to be sent to clients.

CMBM provides emergency storm damage response and preventative maintenance plans to assist in your storm preparation. Contact us on 1800 26 26 37 or at to book a storm assessment or repairs for your business.

More than just a part of everyday business operations, commercial cleaning plays an important role in the success of your business. Studies have shown that a clean workplace reduces sick days, improves employee morale and increases productivity.

Programmed cleaning in your workplace can benefit your business by:

  • Increasing Employee Productivity
  • Reducing Absenteeism
  • Creating positive culture
  • Reducing stress levels
  • Creating long-term cost savings

Increasing employee productivity

We spend a lot of time at our workplace, so a clean and tidy working environment can significantly boost staff motivation and productivity.

An individual’s mood affects their work, so give employees a fresh and clean space to focus.

Reducing absenteeism

Unclean surfaces encourage bacteria and germs to fester and spread from person to person.

Infected office furniture, lunchroom appliances and benchtops, and desks add to the spread of infection. Food spillages, sneezing, coughing, and unhygienic bathroom habits also increase the number of germs and pathogens in the air.

Regular cleaning and outbreak control sanitisations can help prevent the spread of germs and reduce illness in your workplace.

Creating positive culture

Working in an unsanitary environment creates negative feelings for your customers and visitors.

Your office environment is an extension of your service offering, and customers may draw conclusions on how they will be treated by your company from the cleanliness of your work environment.

A clean workplace shows professionalism, dignity and a respect for your employees, customers and visitors.

Reducing stress levels

Cluttered desks, dusty and dirty surfaces and unclean furniture can create stress for workers. Research has shown that a clean environment can act as a blank slate, helping individuals think more clearly and freely, reducing ‘visual noise’ around the office.

Long-term cost savings

A regularly cleaned and well-maintained office can save you thousands of dollars on repair and replacement costs by extending the life of fixtures and fittings in your office.

Need commercial cleaning for your business? Contact us today on 1800 26 26 37 or at for a complimentary quote.

CMBM also offer complimentary meetings around developing a preventative maintenance plan for your business.

The latest strata research from the City Futures Research Centre at UNSW Sydney shows that 7% of Queenslanders now live in apartments.

With the value of apartment renovations in the first quarter of 2019 coming in at $2 million (source: Australian Bureau of Statistics), Queenslanders are now seeking newer and more modern apartments for themselves and their tenants.

Before you think about renovating your apartment, there are some things you should consider to ensure you are meeting your legal obligations.

While the Body Corporate and Community Management Act stipulates that owners can make improvements to areas that fall under their responsibility, most apartments have ‘by-laws’ relating to the alterations of a property, and require a written request to the Body Corporate for project approval.

Here are a few helpful tips for you to consider before you seek approval or commence a renovation.

Will your proposed changes affect common property?

Common property areas are not only limited to common-use areas, such as the building foyer, elevators and corridors. They can also include structural factors, such as adjoining walls, found in kitchens, laundries, and bathrooms.

Check the structural walls of your apartment, particularly if your renovation involves internal walls. If your property is located on the lower levels of a multi-storey building, you are unlikely to be able to touch internal walls, as they are often load bearing and can cause serious structural damage to the apartments above as well as the integrity of the building.

To properly plan your renovation, you should obtain trustworthy advice on where your apartment’s property ends and where the common property begins. If possible, request the current building plans of your building.

What limitations do I need to understand?

Confirm with your Body Corporate what you can and cannot change based on their by-laws. Some restrictions can include the type of blinds or shutters used (to ensure external uniformity), the number and type of items you can have on your balcony, and air conditioning installations.

Internal limitations may also be in place, such as flooring work due to noise transference to neighbouring apartments. In these instances, acoustic sound proofing may be required to be installed for approval to be granted.

What might I be liable for?

If you fail to abide by your building’s restrictions or the decisions of your Body Corporate when it comes to your apartment renovation, you may be legally required to restore your apartment to its original state and pay for any costs involved.

Additionally, you may be responsible for any repairs or damage sustained to common property areas, caused by you or your contractors.

How do I get approval for my apartment renovation?

Apartment renovations are generally disruptive, so having your Body Corporate and neighbours on side will make a positive difference to the approval of your renovation.

Make sure your ‘scope of works’ adheres to your building’s by-laws, and you have considered how the project may impact other apartment residents. Always ensure any approval granted is communicated in writing.

Some ways in which other residents can be affected by your renovations can include:

  • Parking and access for your contractors – Will they be using visitor parking?
  • Rubbish removal – Will they need to use the lift extensively during peak hours or when people are trying to get to and from work?
  • Will the noise from the construction and decorating work cause inconvenience to others?
  • How will the smells from paint, glue, and other chemicals impact other residents in the building?

When it comes to apartment renovations, the general rule of thumb is that it far cheaper and easier to gain permission first!

Do you need the services of a professional to help with your apartment renovation?  

Call the friendly team at CMBM Building Services today. We can assist you with planning your apartment renovation in line with your building’s by-laws, ensuring you have the best chance of getting your renovation approved and carried out with minimum fuss and disruption to your apartment building.   

As the BSCAA Excellence Awards come upon us again this year, our Managing Director Mark Hohn reflects on the year that has been:

“For the past three years, CMBM have participated in the Building Service Contractors Association of Australia (BSCAA) QLD Excellence Awards. The awards are a great way to celebrate the outstanding achievements of individuals and teams within the Cleaning and Security Industries.

At CMBM we use this opportunity to highlight and acknowledge employees who have really lived our company values and accomplished extra special things in their roles.

The difficulty I have in picking only a few is a constant reminder of just how grateful I am for our dedicated team of CMBM employees.

The selection process takes me down memory lane. Damien and I started CMBM Facility Services in 2007 from a boardroom, and now are based in our spacious offices supporting over 200 employees from Eight Mile Plains. Our teams reach from far north Queensland to down south in the Gold Coast.

Not long after we commenced, we were joined by Jon Gatland, our Asset Maintenance Manager, and Michael Riley, Cleaning Operations Manager (South). Shane Brooks, Daniel Cann and Sonia Webby started not long after that. These people remain CMBM family today, continuing to live and breathe our values and support our growing employee count.

There have been incredible employees who have since moved on as well, however I remember them and appreciate their part in building who we are today.

I am proud of my team. We are continuing to kick goals and make a difference in the Queensland cleaning and building services industry every day.

Together, we have:

  • Developed an outstanding and innovative in-house cleaning management system, Templa, thanks to our WHS Manager Ian Gardiner and Administration Manager, Savannah Murphy.
  • Provided support and mentorship to our capability partner and Indigenous arm of CMBM, Multhana Property Services, who are experiencing their own success and growth.
  • Created our own Learning Management System (LMS) which integrates with BSCAA courses and provides nationally accredited training.
  • Developed onsite training facilities with nationally accredited traineeship pathways through TAFE Queensland, Axiom College and Busy to Work.
  • Achieved our ISO accreditations in Safety (99.2%), Quality Management (100%) and Environmental Management (100%) and meet these objectives in day-to-day operations.
  • Developed a Quality Management Control system (QMC2) which delivers scheduling, inspection updates and work orders that are accessible at any time by the client.
  • Ensured highly effective injury management, with a 1.26% decrease in claims measured against WorkCover’s industry benchmark.


Our success comes down to one thing. Our people. Without doubt, our employees share our vision and drive to make CMBM great, for which I am truly thankful.”

In 2015 CMBM Facility Services completed a full renovation of the car dealership adjoining the Greenbank RSL, Hillcrest Queensland.

CMBM facility Services were chosen because of our previous experience with this particular type of building renovation, licencing and insurance capabilities, along with our competitive quoting.

Greenbank RSL were looking for a cost effective solution to renovate the car dealership as a change of tenants was occurring. They needed a modern fit-out that would match parts of an old building to the new and add value for money when renovating the asset. It also needed to meet the full report for the outgoing dealer to be in the same standard as the new one coming in.

What solutions did we provide?

Over a 6 week period CMBM Facility Services renovated the dealership. This included the following services:

  • Building
  • Electricity
  • Plumbing
  • Telecommunications
  • Lighting
  • Air Conditioning
  • Design and fit-out


This particular type of building presented a number of challenges:

  • Matching old fixtures that had broken, as the exact match was no longer available.
  • Only 1 senior maintenance manager at the facility, which required CMBM to be self-sufficient in dealing with trades and contractors.
  • There were some access issues as the goods lifts had restricted weight barring and fire stairs were restrictive.


What has been the result of the work we provided?

The incoming tenant and management at Greenbank RSL were extremely pleased with the results of the project.

“CMBM are problem solvers and great communicators, and they saved our business time. I knew what was going on at every step of the renovation. When there was an unforeseen issue they came to me with a solution every time, they are self-managed and upfront there was no imposition to my staff.

We have no hesitation in recommending CMBM for restorative work and will approach them for future works.”

Tim Wright ACCM
General Manager, Greenbank RSL Services Club

Time for an upgrade? Get in touch today to book a complimentary quote for your next renovation!

How CMBM delivered a complete club refurbishment to a fully operational hotel and bar, across an 11-week period

Our Building Services team work with you to project manage and deliver your venue refurbishment. We work with architects and designers and offer flexible options, such as room-by-room renovations. Your refurbishment doesn’t have be difficult.

“We were extremely impressed by how CMBM managed the refurbishment for the Waterloo Bay Hotel. They are great problem solvers and communicators and made the entire process so easy! CMBM saved us time and resources by ensuring the construction did not interfere with the operational bar and accommodation throughout the entire project.

I have no hesitation in recommending CMBM for club refurbishments and will approach them for future works.”

Justin Ham, Owner, Waterloo Bay Hotel

CMBM were engaged to complete a full design and construction refurbishment project for the Waterloo Bay Hotel. Over an 11-week period, CMBM renovated the interior sports bar and outdoor beer garden, whilst the hotel’s bar and accommodation remained fully operational throughout the project.             

As one of the first significant buildings to be constructed in the Wynnum area, the Waterloo Bay Hotel is a heritage listed icon. The beautiful shape and design of the exterior remain an iconic symbol on Berima Street in Wynnum. The interior of the hotel, however, required a more modern aesthetic to suit the energy and vibe of the pub and its patrons.

How CMBM managed the refurbishment without interruption to the hotel’s business

The hotel was to remain fully operational for both patrons and hotel guests staying in the upstairs building. Throughout the project, we worked closely with management to ensure minimal disruption to the clientele, completing works during daytime hours to keep noise to a minimum.

We carried out the refurbishments one room at a time, starting with the sports bar and then moving onto the beer garden. This ensured the client did not have to close their operations throughout the refurbishment period, and that their guests could still enjoy the facilities.

We stripped the building back to the interior concrete walls and installed new flooring, bars and fixtures to create a modern yet versatile aesthetic. The older-style windows, which were held in place with bricks, were fully replaced to ensure the original design remained untouched.

Working with an older building, unforeseen termite damage, telecommunication and wiring issues arose throughout the course of the project. CMBM managed these accordingly to ensure project completion was not delayed. This included carrying out plumbing, lighting, refrigeration and air-conditioning works.


Our client was very impressed with the results of the refurbishment and the fact that they did not have to lose business throughout the 11-week refurbishment period. They were also pleased to report that following the renovation, they saw their revenue triple. The hotel also went on to win Triple M’s Pub of the Year, receiving 52% of the votes!

Breathing new life into your club doesn’t have to be hard, or disruptive. Let our qualified building services team manage your refurbishment.

Call us on 1800 26 26 37 or email

In 2018 CMBM was engaged to manage the entirety of the maintenance, cleaning and compliance of a group of apartments in Brisbane’s inner South West.

The grounds include over 50 accommodation units set amongst 2 high-rise towers, with recreational facilities that include a gym, pool, lawns, tennis court and BBQ area.

Building management for large complexes mean growing costs

The Body Corporate Committee were finding that their overhead costs were increasing due to increased maintenance and administration requirements, ongoing contractor issues and limited resources for compliance management.

The apartment complex’s upkeep was struggling as each repair or maintenance took a heavy toll on administration, requiring a separate contractor specialising in each area. In addition to comparing quotes and ensuring compliance, the administration also included managing the contractor, supervising attendance and ensuring work is carried out to the utmost standard.

Maintaining the apartment complex and grounds meant liaising with cleaners, landscapers, maintenance and repair personnel, pressure washing specialists, refrigeration specialists, pool cleaners, plumbers, electricians…and more.

How CMBM were able to assist whilst reducing costs for the building  

CMBM was initially contracted to maintain the grounds for the complex, however, soon began managing the contracting, compliance & WHSE and reporting side of things as well.

This full-service solution worked well as CMBM were able to provide both the cleaning, grounds maintenance and repairs for the complex, in addition to having a dedicated Site Manager managing the external suppliers and ensuring legal compliance.

With this solution, the Body Corporate saw a reduction in overhead and reactive maintenance costs and administration requirements, whilst benefiting from a complete facilities management solution that guarantees preventative maintenance, building upkeep, compliance and reporting processes. The Body Corporate now only need to deal with a dedicated Site Manager and are invoiced from one company.

Is Facilities Management right for your building?

This full-service facilities management solution can provide Body Corporates with:

  • Regular cleaning and maintenance of general areas such as recreational areas, BBQ, pool, toilets and sauna room, and associated facilities
  • Lawn, garden and landscaping of the property (including rubbish disposal)
  • Contractor, mover and repair management, including onsite supervision and adherence to compliance and regulations
  • 24/7 Helpdesk for emergency or storm repairs
  • Workplace Health & Safety management, including security, emergency evacuation procedures, fire safety and signage management
  • Regular reporting and documentation on infrastructure, financial, safety and administrative matters
  • Minimised risk under Workplace Health & Safety laws by providing properly certified, accredited and insured trades
  • Reduction in overhead and administration costs by combining all areas under one source
  • Minimised repair issues due to proper preventative maintenance


CMBM are an ABMA accredited organisation, adhering to the national building management standards set by the Australian Building Management Accreditation. We are also ISO Certified in Quality, Safety and Environmental management systems against the latest ISO 2015 Standard, ensuring the services we deliver are quality assured, safe, and environmentally conscious.

If you would like to find out more on how CMBM Facility Services can help you reduce costs and improve efficiencies for your building, contact us on 1800 26 26 37 or at

On Sunday 26 May 2019, two CMBM teams will be participating in Choice, Passion, Life (CPL Brisbane)’s ‘We’ll Make a Change’ trek.

The trek will see the two teams hike 22.5kms through Brisbane’s beautiful D’Aguilar National Park, starting at Mt Nebo and finishing at The Gap.

Lasting 6.5 hours, this is a physically testing but empowering journey that is both a personal and team challenge, focusing on comradery, teamwork, and overcoming obstacles. The two teams include the Cleaning team (led by Damien, Director/General Manager) and Building team (led by Mark, Managing Director).

Donations can be made to the Cleaning team here and Building team here. Their goal is to raise $10,000!

Looking for a reason to donate?

Did you know that 1 in 5 Queenslanders have a disability? Many of you may know someone with a disability, whether it’s a friend or family member or someone you may have crossed paths with. CPL Brisbane provides disability services and support to help people of all ages to maximise their potential.  When your family is impacted by disability, you begin to understand how important organisations like CPL are.

Funds raised from the trek will go towards vital CPL programs such as the Let’s Talk program, Camp Have a Chat and Screech Performing Arts. These programs equip children with a disability with the skills and technology they need to communicate with the world around them.

If we help those in our community who need our support the most, collectively we will make a change.

Please donate to our Cleaning Team here and Building Team here. We thank you for your support for this important cause.

Technology has advanced in leaps and bounds in recent years, yet it’s an asset that is often overlooked in building management. There are many aspects of maintenance and management that can now be simplified with technological aids and solutions, but many of us still waste time and money by not implementing them into our routines and systems. Some of these aspects include quoting, scoping of works, emergency assistance, and information storage. With the assistance of virtual solutions, notably the JobView platform, these can all be completed with significantly reduced demand on time and money.


Quoting is one of the most time-consuming aspects of any building works. It can be extremely costly and frustrating, as clients and facility managers can often wait for extended periods of time for us to arrive on-site for a quote. One of the best solutions for this issue is to remove the need to physically visit the site. This can be achieved by using JobView to view the site remotely, using voice and video capturing. These capabilities allow clients or facility mangers to guide us through an issue and explain it in their own words, giving us a clear insight into exactly what they want from the job. The video also provides a point of reference for future planning, meaning that we can consult multiple staff on a job without multiple site visits.


Accurate scoping of works is one of the most important aspects of any job. Inaccurate estimations can result in money lost due to staffing, supplies, or time allocations, and can often result in a low-quality finish. A correctly prepared scope of works can avoid all of these issues, and allow for a fast turnaround time on jobs. Whilst scoping is traditionally performed on-site, the capabilities of virtual solutions now mean that it can be completed from off-site. Accurate scopes can be created through image and video capturing that can be referenced multiple times, and allows for advice from parties that may not otherwise be able to visit the site (such as regional managers or supervisors).

Emergency Assistance

Emergency assistance is something that everyone wants access to, but never wants to have to use. It’s crucial in this day and age that everybody has access to a 24hr helpline that will respond quickly to any emergency issues, especially with the unpredictable wild weather that Queensland experiences during storm season. It’s also important that when assistance is provided, it’s proportionate to the works required. This is effectively a form of scoping – ensuring that the work required has been adequately assessed, and is completed efficiently and quickly. Virtual assistance provides high-quality help because it allows a wide range of specialists to communicate with clients very quickly, and provide the assistance needed with a short turnaround time. In instances such as flooding, natural disaster or break-ins, this turnaround time is extremely important.


To ensure that both reactive and scheduled building needs are effectively managed, it’s important to implement current technological solutions to simplify the process. Using virtual solutions can provide significant savings and create faster turnaround times on a range of works. Adaption of these solutions provide the most promising outcomes for quoting, scoping and emergency assistance, but can also be used for other management aspects like secure information storage.

Read more here.

On March 15, 2019 our CMBM Facility Services Marketing and Tenders Manager, Meg O’Keeffe will shave her head to support the Leukemia Foundation – we are supporting her as she raises funds for this great charity.

Donations can be made here. Her goal is to raise $5,000!

Looking for a reason to donate? Read Jacob’s story below:

Remember being two years old? Not many of us do… but for most of us it was a carefree time as we explored the world with our families.

Unfortunately, leukemia is the most diagnosed childhood cancer.

When you donate, wonderful things happen. So thank you for your contributions! Every donation made means that kids like Jacob will find a home away from home with us, close to life-saving treatment.

Jacob and his family stayed in our Brisbane patient accommodation for eight months whilst he battled AML. He is now a happy kid, back home and in remission. He loves playing with his brothers and sisters and helping his mum cook.

Meet little Jacob.

He and his family live in Blackwater, rural Queensland which is a nine-hour drive from Brisbane. When Jacob was just two years old, he was diagnosed with acute myeloid leukemia (AML) – an aggressive form of blood cancer which needs to be treated urgently. 

His story is one of hope and great courage in the face of a suddenly scary, uncertain future.

Donations can be made here.

Thank you for your support! Read more.

What does CMBM stand for?
CMBM stands for ‘Clean, Maintain, Build, Manage’ – the four pillars of our business. We provide expert services in each of these areas across a wide range of industries.
What does ‘facility services’ mean?
Facility services is a professional term used to cover any services that your facility (office, building, warehouse, club etc.) may need. Outsourced facility management is beneficial as it decreases the number of suppliers, providing an integrated services solution to save money and time on administrative tasks. This covers a range of function and support services, some of which include building maintenance, cleaning, grounds maintenance, architectural planning, project management, storm response and trade work.
What is CMBM’s background?
CMBM is a 100% Queensland-owned company that has been operating since 2005. Our roots are in the demanding hospitality sector, where we built our name and reputation for quality. Since then, we’ve expanded to offer our services to a wide range of industries including government, aged care, commercial, industrial, education, health & fitness, resources & infrastructure, real estate, construction, and event management.
What services do you offer?
We offer a range of services, all of which fall under one of our main ‘pillars’ of operation. These are all listed here.
What systems do you use to maintain quality control?
CMBM has a unique Quality Management Control (QMC) auditing system, which allows for our performance to be constantly reviewed by clients and management. This platform allows for tailored work scheduling, client communications, inspection updates, and work order functions across our cleaning operations.
In 2017 CMBM Facility Services implemented Aroflo to manage the Facility Services division of the business. This cloud based software manages our building, grounds and facility services through from quote to job completion. We can ensure that our people show up, on time, and when and where they are meant to and deliver cost savings.
Virtual Assist
CMBM have recently invested in advanced technology that allows us to seamlessly connect with your business anywhere, at any time. We can quote and resolve issues via digital platforms that save both time and money, and don’t use up valuable business data. These services are delivered quickly in an intelligent and efficient manner.
What if I just need a small job done?
We can provide quotes on a variety of job types and sizes – just contact us for any information you need. We also offer a range of maintenance packages if you are after regular or routine maintenance and services.
Who are some of your clients?
We have clients in areas across Queensland, from Cairns all the way down to the Gold Coast, and inland as far as Yarwun. Some of our well-known clients are here.
Will I see a different Manager every time?
No, at CMBM we have a dedicated Client Service Managers for our clients. We value our relationship with our clients and find that the level of quality you deserve is better maintained through regular and consistent contact with a dedicated customer service manager.
What is a ‘single service provider’?
We offer a ‘single service provider’ solution – this means that all of your facility needs are collected into a single invoice. This saves you the trouble of having a different company for each of your maintenance areas and provides a single point of contact for any questions or call-outs you may need. It also reduces demand on payroll, increases operational efficiency, and allows flexibility in staffing levels.
How much money can I save?
We can generate transparent savings models for clients based on their maintenance needs. These models show the savings returned within a 12-month period, which allows you to quickly and easily see how we can help you.
How quickly can you respond to call-out requests?
CMBM has a 24/7 helpline based in Queensland, and guarantee to respond to any call within 30 minutes. This gives our clients peace-of-mind that we always have their back, no matter the time of day.
Are your staff insured and licensed?
All of our staff are insured, licensed and trained. In addition to this, CMBM holds certification against safety, quality and environment (ISO 9001:2015, ISO 14001:2015 and AS4801).

As many of you are aware, at the start of this week our head office moved from East Brisbane to Eight Mile Plains, in order to cater to our ever-expanding business. CMBM was grown at the East Brisbane office, where our team has poured countless hours of hard work into making the business what it is today. Since April 2005, we’ve grown from a small two-room building to a converted house, and now to a 50-desk office complete with conference rooms and on-site parking.

A lot of memories were created during the 13 years spent at the East Brisbane office. To commemorate the move, we took a few snaps of some of the office team during their day-to-day work.

We’re looking forward to sharing a new, larger space with the Gold Coast office team in the coming weeks. If you haven’t visited yet, come and say hi at our new address: 26 Brandl Street, Eight Mile Plains. We’re currently finishing renovations at our new office, on both the interior and exterior of the building. We’re excited to be unveiling our brand new space when it’s fully completed in 4-6 weeks.

On Thursday June 7th at the East Brisbane office CMBM hosted a ‘MHF Beanies for Brain Cancer’ fundraiser in conjunction with the monthly sales BBQ. Mark is a close friend of the CMBM family and we are always eager to get behind a great campaign and give back to the community by raising funds for valuable causes.

What is the MHF?

The Mark Hughes Foundation (MHF) is a Non-Profit, health promotion charity that was built by Mark Hughes and his wife in 2014, after he was diagnosed with brain cancer when they began the Foundation after realising how underfunded brain cancer was in Australia in comparison to other cancers. The lack of funding meant very little research into treatments or cures for brain cancer and, as a result, not much has changed in the shocking brain cancer mortality rates over the past 30 years.

How can you help?

For more information on where to buy a beanie, or make a donation please visit: 

#MHFBeanie #MarkHughesFoundation #BrainCancer#MHF #mhfbeanieforbraincancer #BrainCancerAwareness #Charity #BeanieForBrainCancer #cmbmfacilityservices

CMBM Facility Services are proud to launch our ‘About Us’ video, featuring Managing Director – Mark Hohn and Director/General Manager – Damien Cann who showcase our services, culture and the state of the art technology systems that set us apart.