What does CMBM stand for?
CMBM stands for ‘Clean, Maintain, Build, Manage’ – the four pillars of our business. We provide expert services in each of these areas across a wide range of industries.
What does ‘facility services’ mean?
Facility services is a professional term used to cover any services that your facility (office, building, warehouse, club etc.) may need. Outsourced facility management is beneficial as it decreases the number of suppliers, providing an integrated services solution to save money and time on administrative tasks. This covers a range of function and support services, some of which include building maintenance, cleaning, grounds maintenance, architectural planning, project management, storm response and trade work.
What is CMBM’s background?
CMBM is a 100% Queensland-owned company that has been operating since 2005. Our roots are in the demanding hospitality sector, where we built our name and reputation for quality. Since then, we’ve expanded to offer our services to a wide range of industries including government, aged care, commercial, industrial, education, health & fitness, resources & infrastructure, real estate, construction, and event management.
What services do you offer?
We offer a range of services, all of which fall under one of our main ‘pillars’ of operation. These are all listed here.
What systems do you use to maintain quality control?
CMBM has a unique Quality Management Control (QMC) auditing system, which allows for our performance to be constantly reviewed by clients and management. This platform allows for tailored work scheduling, client communications, inspection updates, and work order functions across our cleaning operations.
In 2017 CMBM Facility Services implemented Aroflo to manage the Facility Services division of the business. This cloud based software manages our building, grounds and facility services through from quote to job completion. We can ensure that our people show up, on time, and when and where they are meant to and deliver cost savings.
CMBM have recently invested in advanced technology that allows us to seamlessly connect with your business anywhere, at any time. We can quote and resolve issues via digital platforms that save both time and money, and don’t use up valuable business data. These services are delivered quickly in an intelligent and efficient manner.
What if I just need a small job done?
We can provide quotes on a variety of job types and sizes – just contact us for any information you need. We also offer a range of maintenance packages if you are after regular or routine maintenance and services.
Who are some of your clients?
We have clients in areas across Queensland, from Cairns all the way down to the Gold Coast, and inland as far as Yarwun. Some of our well-known clients are here.
Will I see a different Manager every time?
No, at CMBM we have a dedicated Client Service Managers for our clients. We value our relationship with our clients and find that the level of quality you deserve is better maintained through regular and consistent contact with a dedicated customer service manager.
What is a ‘single service provider’?
We offer a ‘single service provider’ solution – this means that all of your facility needs are collected into a single invoice. This saves you the trouble of having a different company for each of your maintenance areas and provides a single point of contact for any questions or call-outs you may need. It also reduces demand on payroll, increases operational efficiency, and allows flexibility in staffing levels.
How much money can I save?
We can generate transparent savings models for clients based on their maintenance needs. These models show the savings returned within a 12-month period, which allows you to quickly and easily see how we can help you.
How quickly can you respond to call-out requests?
CMBM has a 24/7 helpline based in Queensland, and guarantee to respond to any call within 30 minutes. This gives our clients peace-of-mind that we always have their back, no matter the time of day.
Are your staff insured and licensed?
All of our staff are insured, licensed and trained. In addition to this, CMBM holds certification against safety, quality and environment (ISO 9001:2015, ISO 14001:2015 and AS4801).