Your customers’ perception of your venue, including its cleanliness, can impact on their overall experience. If it’s an unpleasant one, this can lead to negative word of mouth.
Here are our top 5 hygiene products to keep your premises clean, your customers comfortable, and your health and safety requirements met.
1. Sanitiser Stations
Place an Automatic Sanitiser Station at the entrance and in high-traffic areas of your premises to provide convenient hand sanitiser for your patrons. Automatic dispensers are a more efficient way to deliver a standard dose of sanitiser without enabling the spread of germs between your customers and staff. Sanitisation stations also demonstrate your club’s commitment to healthy hygiene practices.
2. Foot Door Openers
Install Foot Hook Door Openers on the bottom corner of pull doors to give customers the option for touch free door operation. Door handles are one of the most common surfaces for germ spread due to how frequently they are touched throughout the day. Give your customers a hygienic option when entering and exiting for their peace of mind.
3. Dispensers and Refills
Soap dispensers and refills are the hero of any restroom, providing a more cost effective and sustainable option than purchasing supermarket handwash. If you are looking to add a little luxury to your restroom, check out our refill options!
4. Handy Surface Wipes
Regularly wiping down dining tables, bar stools, spills, and crumbs leaves your establishment presentable and welcoming at all times. Have Surface Wipes handy for efficient clean up and prevent cross contamination when cleaning across multiple areas.
5. Air Fresheners
There is nothing more off-putting than entering a place that smells bad. Body odour, stale food, and other unpleasant smells will make your customers want to leave sooner rather than later. Place Airoma Air Fresheners strategically around your venue to create an enriched multi-sensory experience for patrons. With 10 different scents to choose from, it won’t be hard finding one to suit your establishment.
If you need to stock up on hygiene solutions for your premises, visit our online store to browse the full range.
As a building owner, manager or body corporate, there are numerous compliance regulations that fall under your responsibility when it comes to the safety of your residents, contractors and employees.
In most cases, heavy penalties will apply if there is a serious injury or death on your property due to your building failing to meet compliance regulations.
Here are 5 compliance documents you should be aware of –
1. Fire and Evacuation Plan
All buildings require a formal Fire and Evacuation Plan developed under the Building Fire Safety Regulation 2008. The plan must always be kept onsite, and your wardens and evacuation team must be familiar with the process should a fire arise.
Additionally, your fire and evacuation signs must be displayed prominently in all common areas and short-term letting units. They must also be reviewed every five years or after any major change to the building.
2. Occupiers Statement
An Occupiers Statement confirms that your building’s prescribed fire safety installations have been maintained in accordance with the relevant maintenance standards.
The Statement must be signed by a representative of the body corporate, such as an occupier or committee member, and a copy sent annually to the Queensland Fire and Emergency Services. Copies must also be kept both onsite and offsite.
Other fire records need to be kept onsite and offsite, and readily available for QFES inspection, include:
- Training records
- Evacuation practice record
- Records of maintenance of all fire assets
- Certificate of classification
3. Asbestos Register
If your building was constructed on or prior to 31 December 1989, you may be required to maintain an asbestos register. The register should clearly indicate the location of the asbestos and detail your Asbestos Management Plan. You can find out more about obtaining an asbestos register here.
4. WH&S Compliance Plan
The ABMA Building Management Code (Australian Building Management Accreditation) states that the Body Corporate WHS Plan must be reviewed at least annually to ensure compliance. The review must include a reflection upon the adequacy and relevance of the WHS Plan throughout the past year.
The Plan must be reviewed and adequately updated if a Notifiable Incident occurs during the year, such as a serious slip or fall injury, or there is any “change to the workplace”. The latter may consist of:
- Alterations to common property
- Change of Committee or Nominated Representative of the Committee
- Change of building manager
- Any adverse event occurring on the common property (e.g. flood, storm, machinery breakdown, security breach).
Ensure your WH&S compliance is covered for slip and fall injuries with our non-slip surfacing treatments.
5. Certificates of Compliance
Under certain State and Council requirements, as well as Schedule 5 (Part 2) of the Work Health and Safety Regulation 2011, you need to have the following certifications for your building:
- Lifts, escalators and moving walkways
- Stairwell pressurisation
- Certain boilers and pressure vessel components (find out more)
- Residential current devices
- Backflow prevention devices
There are several things you can check to ensure you are maximising your pub’s energy efficiencies and reducing your long-term electricity and maintenance costs. For example, changing your lighting to energy efficient light-bulbs, and installing sensory lighting and sensor-controlled bathroom faucets to reduce energy wastage.
The two biggest sources of energy wastage in venues are typically air-conditioning and refrigeration. Follow our tips to maximise your venue’s energy efficiencies.
What you can do to make your air-conditioning energy efficient:
- Check that your venue is properly insulated to keep cool air in. A well-insulated area means your air-conditioning doesn’t need to work as hard. If you are not sure if your building’s insulation is up to standard, contact us to book a Site Audit.
- Invest in automatic doors to ensure you are minimising the amount of hot outside air let in. If doors are left open, your air-conditioner will need to work harder to cool down the venue.
- Have separate air-conditioning zones for your bar, lounge, function room and other areas so that you can control each section independently. Switch off air-conditioning for areas that are closed.
- Keep thermostats away from areas with extreme temperatures, such as direct sunlight or ovens and refrigerators. The thermostat will read that the area is too hot and will put the air-conditioner in overdrive to attempt to cool down.
Electricity used for keeping beverages cool in an average pub accounts for roughly 10% of the total energy cost. How you can keep your pub energy efficient:
- Make sure your refrigeration unit uses natural refrigerants (the fluids used as the heat carrier), as they are generally more energy efficient and have a longer lifespan than synthetic refrigerants.
- Ensure heat-producing equipment is placed outside the unit in a well-ventilated area. These include line coolers, cooling cabinets and ice makers.
- Get your heating pipes, refrigerator doors and hatches insulated and draught-stripped to prevent the cellar from heating up. If you need to get your equipment insulated, please contact us.
- Ensure your access doors are self-closing and are immediately shut following deliveries.
- Check your door seals are in good condition. Moisture within the unit can affect efficiency levels.
- Keep your refrigeration unit in a well-ventilated area and ensure the coils are clean and well-maintained. Coils covered in dust or grime can overheat and impend on proper circulation.
Creating Sustainable Practices
At CMBM, we aim to create a culture where sustainable practices are at the forefront of our operations for both our employees and our clients. We do this by creating organisational-wide buy-in and understanding of responsible waste minimisation and management.
This starts with our commitment to the four R’s:
- Reclaim – being aware of what materials can be repurposed for use in other projects to minimise our landfill footprint.
- Repurpose – ensuring reclaimed materials are being used where possible, such as turning tree waste to mulch and use of bricks and pavers as gravel.
- Recycle – implementing recycling initiatives for non-environmentally friendly materials such as plastics, cardboard, toner, aluminium and more.
- Reduce – reducing overall wastage through efficient volume control and planning.
Our formal commitment to sustainability is demonstrated in our business policy and ISO Certification for Environmental Management Systems (14001:2015). This recognises CMBM’s full compliance with the International Standard of Environmental Management.
Some other ways CMBM are undertaking sustainable initiatives include:
Greener Cleaning Operations
CMBM implement sustainable cleaning practices across our daily operations, and work with suppliers who can accommodate this, such as SABCO for their microfibre products and water-fed dispensers, and Tasman Chemicals for their range of Enviro-Scheme approved products.
We also use Nanocyn® Disinfectant & Sanitiser for outbreak cleaning, which is comprised of electrolysed water (99.97%), sodium chloride (salt) (0.023%), sodium hypochlorite (0.004%) and hypochlorous acid (0.003%) – all 100% natural and chemical-free ingredients.
Centralised waste management is implemented across all our offices to reduce the need for multiple plastic bags and reduce risk of cross-waste contamination. These include deposited goods for collection, such as toners and batteries.
CMBM have worked with sustainability consultants to bring composting and recycling initiatives to our regional employee accommodation sites, such as cardboard bailers, composting units for wet waste and centralised recycling arrangements.
Our company vehicles all possess a Green Star Rating of 4+ to ensure efficient fuel consumption.
Additionally, regular energy audits are carried out to ensure our energy efficiencies are up to date with the latest technologies, including sensor-lighting, energy efficient lightbulbs and solar operations.
Digital and Paperless
Our operations are run entirely digitally, from accounting and finance to workflow management and auditing. Our Customer Service Managers (CSMs) conduct quality audits via tablets and our services team access their workflow through their smartphone app to negate the need for printing.
Technology has advanced in leaps and bounds in recent years, yet it’s an asset that is often overlooked in building management. There are many aspects of maintenance and management that can now be simplified with technological aids and solutions, but many of us still waste time and money by not implementing them into our routines and systems. Some of these aspects include quoting, scoping of works, emergency assistance, and information storage. With the assistance of virtual solutions, notably the JobView platform, these can all be completed with significantly reduced demand on time and money.
Quoting is one of the most time-consuming aspects of any building works. It can be extremely costly and frustrating, as clients and facility managers can often wait for extended periods of time for us to arrive on-site for a quote. One of the best solutions for this issue is to remove the need to physically visit the site. This can be achieved by using JobView to view the site remotely, using voice and video capturing. These capabilities allow clients or facility mangers to guide us through an issue and explain it in their own words, giving us a clear insight into exactly what they want from the job. The video also provides a point of reference for future planning, meaning that we can consult multiple staff on a job without multiple site visits.
Accurate scoping of works is one of the most important aspects of any job. Inaccurate estimations can result in money lost due to staffing, supplies, or time allocations, and can often result in a low-quality finish. A correctly prepared scope of works can avoid all of these issues, and allow for a fast turnaround time on jobs. Whilst scoping is traditionally performed on-site, the capabilities of virtual solutions now mean that it can be completed from off-site. Accurate scopes can be created through image and video capturing that can be referenced multiple times, and allows for advice from parties that may not otherwise be able to visit the site (such as regional managers or supervisors).
Emergency assistance is something that everyone wants access to, but never wants to have to use. It’s crucial in this day and age that everybody has access to a 24hr helpline that will respond quickly to any emergency issues, especially with the unpredictable wild weather that Queensland experiences during storm season. It’s also important that when assistance is provided, it’s proportionate to the works required. This is effectively a form of scoping – ensuring that the work required has been adequately assessed, and is completed efficiently and quickly. Virtual assistance provides high-quality help because it allows a wide range of specialists to communicate with clients very quickly, and provide the assistance needed with a short turnaround time. In instances such as flooding, natural disaster or break-ins, this turnaround time is extremely important.
To ensure that both reactive and scheduled building needs are effectively managed, it’s important to implement current technological solutions to simplify the process. Using virtual solutions can provide significant savings and create faster turnaround times on a range of works. Adaption of these solutions provide the most promising outcomes for quoting, scoping and emergency assistance, but can also be used for other management aspects like secure information storage.
Read more here.
CMBM Facility Services are proud to launch our ‘About Us’ video, featuring Managing Director – Mark Hohn and Director/General Manager – Damien Cann who showcase our services, culture and the state of the art technology systems that set us apart.
CMBM Facility Services are proud to announce our newly formed strategic partnership with Energy Systems & Services (ESS) to offer our customers better products and services for operating a more energy-efficient business.
Together we can now measure how an organisation can use their energy more efficiently, and in turn offer financial gain through power correction and rebates.
We would also like to welcome Chris Bird, who is our ESS QLD Manager. In essence, ESS are now our expert ‘energy specific’ partner. Chris can outline the various energy solutions relevant to your particular business, and in turn detail how you can reduce costs by taking advantage of any rebates available from both Government and industry. He can measure this through your existing interval (NMI) data to see where areas of value can be realised.
This is just another way we can offer our customers a full range of facility solutions for a more efficient business. For more information, please read our CMBM Energy Audit flyer.