How the commercial cleaning industry will change after COVID-19

There is no doubt that the unprecedented Coronavirus pandemic has forced organisations and individuals alike to rethink the way we conduct business, interact with others, practise good hygiene awareness, and consider our mental and physical health.

Some of these learnings have provided businesses with the opportunity to implement permanent, positive changes.

Here are four ways we predict the commercial cleaning industry will change for the better:

More emphasis on cleaning

For many, the rapid spread of Coronavirus was a wake-up call to the importance of proper cleaning and hygiene practices. While a quick supermarket spray n’ wipe solution was the standard weekly cleaning procedure for many, COVID-19 shows that professional cleaning is a major part of limiting infection spread.

Outbreak cleaning may become the norm

Before COVID-19, the most common reason we heard from clients on not engaging outbreak cleaning was the belief that sick employees will take sick days. Unfortunately, this is not always the case, and sometimes it may also not be enough.

When Coronavirus became a pandemic, we saw a spike in requests for outbreak cleaning and fumigation to prevent infectious germs. We hope this will pave the way for a more proactive approach to outbreak prevention in the workplace in future.

Healthier workplaces and employees

As education around practising good hygiene skyrockets, we predict workplaces will become more proactive in implementing sanitary measures, such as hand sanitiser stations and frequent touchpoint surface cleaning. This will lead to a decrease in workplace sickness, creating healthier workplaces and employees.

More gratitude for cleaners

Traditionally cleaners do not receive much recognition, often being taken for granted. The Coronavirus pandemic has highlighted the crucial role cleaners have in keeping the workplace not only clean, but also hygienic.

If you want to show your appreciation for your site’s cleaner, consider buying them a ‘thank you’ coffee, or a voucher if they are not there during open hours. Or otherwise, keep an eye out for Thank Your Cleaner Day, happening on October 21 this year!

 

If you require commercial cleaning or outbreak cleaning support, please contact us on 1800 26 26 37 or at helpdesk@cmbm.com.au.


5 mandatory Body Corporate documents you should know about

As a building owner, manager or body corporate, there are numerous compliance regulations that fall under your responsibility when it comes to the safety of your residents, contractors and employees.

In most cases, heavy penalties will apply if there is a serious injury or death on your property due to your building failing to meet compliance regulations.

Here are 5 compliance documents you should be aware of –

1. Fire and Evacuation Plan

All buildings require a formal Fire and Evacuation Plan developed under the Building Fire Safety Regulation 2008. The plan must always be kept onsite, and your wardens and evacuation team must be familiar with the process should a fire arise.

Additionally, your fire and evacuation signs must be displayed prominently in all common areas and short-term letting units. They must also be reviewed every five years or after any major change to the building.

2. Occupiers Statement

An Occupiers Statement confirms that your building’s prescribed fire safety installations have been maintained in accordance with the relevant maintenance standards.

The Statement must be signed by a representative of the body corporate, such as an occupier or committee member, and a copy sent annually to the Queensland Fire and Emergency Services. Copies must also be kept both onsite and offsite.

Other fire records need to be kept onsite and offsite, and readily available for QFES inspection, include:

  • Training records
  • Evacuation practice record
  • Records of maintenance of all fire assets
  • Certificate of classification

3. Asbestos Register

If your building was constructed on or prior to 31 December 1989, you may be required to maintain an asbestos register. The register should clearly indicate the location of the asbestos and detail your Asbestos Management Plan. You can find out more about obtaining an asbestos register here.

4. WH&S Compliance Plan

The ABMA Building Management Code (Australian Building Management Accreditation) states that the Body Corporate WHS Plan must be reviewed at least annually to ensure compliance. The review must include a reflection upon the adequacy and relevance of the WHS Plan throughout the past year.

The Plan must be reviewed and adequately updated if a Notifiable Incident occurs during the year, such as a serious slip or fall injury, or there is any “change to the workplace”. The latter may consist of:

  • Alterations to common property
  • Change of Committee or Nominated Representative of the Committee
  • Change of building manager
  • Any adverse event occurring on the common property (e.g. flood, storm, machinery breakdown, security breach).

Ensure your WH&S compliance is covered for slip and fall injuries with our non-slip surfacing treatments.

5. Certificates of Compliance

Under certain State and Council requirements, as well as Schedule 5 (Part 2) of the Work Health and Safety Regulation 2011, you need to have the following certifications for your building:

  • Lifts, escalators and moving walkways
  • Stairwell pressurisation
  • Certain boilers and pressure vessel components (find out more)
  • Residential current devices
  • Backflow prevention devices

 


If you are unsure if your building meets these standards, contact our Facilities Management team today on 1800 26 26 37 or at pvasey@cmbm.com.au for a complimentary discussion on managing compliance.


CMBM are increasing efficiencies with JobView technology

Technology has advanced in leaps and bounds in recent years, yet it’s an asset that is often overlooked in building management. There are many aspects of maintenance and management that can now be simplified with technological aids and solutions, but many of us still waste time and money by not implementing them into our routines and systems. Some of these aspects include quoting, scoping of works, emergency assistance, and information storage. With the assistance of virtual solutions, notably the JobView platform, these can all be completed with significantly reduced demand on time and money.

Quotes

Quoting is one of the most time-consuming aspects of any building works. It can be extremely costly and frustrating, as clients and facility managers can often wait for extended periods of time for us to arrive on-site for a quote. One of the best solutions for this issue is to remove the need to physically visit the site. This can be achieved by using JobView to view the site remotely, using voice and video capturing. These capabilities allow clients or facility mangers to guide us through an issue and explain it in their own words, giving us a clear insight into exactly what they want from the job. The video also provides a point of reference for future planning, meaning that we can consult multiple staff on a job without multiple site visits.

Scoping

Accurate scoping of works is one of the most important aspects of any job. Inaccurate estimations can result in money lost due to staffing, supplies, or time allocations, and can often result in a low-quality finish. A correctly prepared scope of works can avoid all of these issues, and allow for a fast turnaround time on jobs. Whilst scoping is traditionally performed on-site, the capabilities of virtual solutions now mean that it can be completed from off-site. Accurate scopes can be created through image and video capturing that can be referenced multiple times, and allows for advice from parties that may not otherwise be able to visit the site (such as regional managers or supervisors).

Emergency Assistance

Emergency assistance is something that everyone wants access to, but never wants to have to use. It’s crucial in this day and age that everybody has access to a 24hr helpline that will respond quickly to any emergency issues, especially with the unpredictable wild weather that Queensland experiences during storm season. It’s also important that when assistance is provided, it’s proportionate to the works required. This is effectively a form of scoping – ensuring that the work required has been adequately assessed, and is completed efficiently and quickly. Virtual assistance provides high-quality help because it allows a wide range of specialists to communicate with clients very quickly, and provide the assistance needed with a short turnaround time. In instances such as flooding, natural disaster or break-ins, this turnaround time is extremely important.

Summary

To ensure that both reactive and scheduled building needs are effectively managed, it’s important to implement current technological solutions to simplify the process. Using virtual solutions can provide significant savings and create faster turnaround times on a range of works. Adaption of these solutions provide the most promising outcomes for quoting, scoping and emergency assistance, but can also be used for other management aspects like secure information storage.

Read more here.


CMBM launch ‘About Us’ video

CMBM Facility Services are proud to launch our ‘About Us’ video, featuring Managing Director – Mark Hohn and Director/General Manager – Damien Cann who showcase our services, culture and the state of the art technology systems that set us apart.

 


CMBM are 2017 BUILD Award winners!

CMBM Facility Services are proud to announce that we are winners of the prestigious Build awards 2 years running!

BUILD Magazine have recently announced The 2017 Facilities Management Awards Winners. CMBM Facility Services were awarded Facilities Management Specialists of the Year 2017 – Queensland & Excellence Award for Commercial & Industrial Cleaning Services – Queensland.

The Facilities Management Awards 2017 are prestigious awards run by Build Magazine, and now in their 2nd year, following on from the success of last year’s awards.

To find out more about these prestigious awards, and the dedicated professionals selected for them, please visit here. Where you can view our winners supplement and full winners list.


CMBM join with Energy Systems & Services

CMBM Facility Services are proud to announce our newly formed strategic partnership with Energy Systems & Services (ESS) to offer our customers better products and services for operating a more energy-efficient business.

Together we can now measure how an organisation can use their energy more efficiently, and in turn offer financial gain through power correction and rebates. 

We would also like to welcome Chris Bird, who is our ESS QLD Manager. In essence, ESS are now our expert ‘energy specific’ partner. Chris can outline the various energy solutions relevant to your particular business, and in turn detail how you can reduce costs by taking advantage of any rebates available from both Government and industry. He can measure this through your existing interval (NMI) data to see where areas of value can be realised.

This is just another way we can offer our customers a full range of facility solutions for a more efficient business. For more information, please read our CMBM Energy Audit flyer.


Mark Hohn appointed to the BSCAA Board

CMBM Facility Services are pleased to announce that Mark Hohn was recently been appointed to the BSCAA Queensland Board of Directors. They are Australia’s peak industry representative body for the building services industry and members include contractors for cleaning, security, facilities management and grounds maintenance.

This is another great way for our leaders to stay on top of industry trends and changes within the industry, and we look forward to being part of the well-established board.

The BSCAA QLD Board has fundamental responsibilities to develop the strategy for the organisation, oversee its implementation and monitor everyday performance and results to its strategic direction. Directors ensure compliance with regulation and monitor and ratify legal, financial and ethical decisions on behalf of the membership.

The role of the Board includes:

  • Guiding directions for research into members requirements
  • Developing strategies for continued growth and sustainability of the organisation
  • Creating and monitoring the business plan, including setting annual goals in line with the BSCAA QLD strategic plan
  • Overseeing financial performance and corporate governance of the company
  • Assessing risks and directing action
  • Identifying and communicating opportunities for the organisation.

Welcome 2017!

Top tips for a great New Year.

Written by Mark Hohn January 12, 2017.

I always love the New Year feeling. For me, it is a chance to start fresh, reprioritise and take stock on the year that’s been… What’s worked well for me, what I achieved that I set out to in the previous year, what hasn’t gone to plan, and where have the largest pain points in my life come from? Most importantly how can I do better this year, and how can I create more time to help others do better this year?

We live in a busy world and it seems that we never have enough time to get everything done, which means you are so busy trying to keep up that some areas are bound to suffer. For me, this is where I start thinking about how I can work smarter. What kind of processes or delegation could I use to run my day-to-day operations better, and how am I wasting my time. This can be particularly challenging, but I have found that the following 5 tips make a big difference to the day-to-day running of my professional and personal life.
  1. Do what you say you will – write it down and put it up!

There’s nothing like having fifty great ideas and barely enough time to do one! You have to accept that you can’t do everything and prioritise. Number them by importance and priority and start and finish one at a time. It is a great feeling to look back in a years’ time and see that you have ticked off a number of big things on your to-do list. In comparison, it usually doesn’t feel too great when you realise you have only done 50% of 50% of your list. I also find that by writing it down on a white board, or sharing it with your network (where people can see it) you are more accountable.

  1. Look for systems that help you work smarter.

Did you know there are apps for managing your apps, and more importantly there are apps for better management of processes? You can use programs to deliver statistics on outbound activities, notifications, time keeping, date stamping, live job reports and more. If you are drowning in excel spreadsheets and emails – get googling. You’ll be amazed what’s out there. Click here to read Gizmodos review of the best apps of 2015.

  1. Stop resisting change.

In life we know things are going to change, yet we spend so much time inadvertently focusing on doing things the way they have always been done because it’s more comfortable. Change will happen – embrace the change. Social Media is such a great example of this – for me I ask the younger, tech savvy generations to teach me. Instead of letting the fear of the unknown hold me back, I am admitting it is uncharted territory for me and finding someone who’s got a better map than me to assist.

  1. Do the stuff that makes you better at being you.

If professional athletes didn’t train every time they felt tired or sore they would never get to be the best or show the strength they possess. They know that by eating and sleeping right and training consistently these habits are what make them perform better.

If you know that running/going to the beach with your family/ lifting weights/eating kale/yoga/a jam session/hiking (insert your choice here) helps you be more productive then don’t stop doing those things when life gets busy. It’s important to keep balanced. This is how you keep your head above the water and it is more important at this time than any other. Not feeling it? This brings me to my next point. Ask a buddy to commit to doing what you need with you, or enter a challenge for an external push to keep motivated. Again, writing it down and putting it up, I find that this helps me stay accountable.

  1. Ask for help – hire professionals to do the managing you don’t have time to.

When life gets hectic if you are anything like me we tend to fill our “buckets” and then just keep filling them with more. The load gets heavier and our productivity goes down. Instead of stopping and thinking about how you can disperse some water we just keep going and then you’ve got a problem, your bucket is overfull and you’re burnt out. In our industry we see this time and time again with busy facilities. So often we see one manager trying to manage multiple suppliers for a venue that their day to day venue operations suffer. We come in and take over the management of the facility and usually save them money by delivering more cost effective solutions. This then frees them up to focus on their day-to-day activities – bringing more money in for their venue. People often express regret at not making the decision years earlier when they see the operational efficiencies that can be gained.

This is just a start, but I hope these 5 tips help you have a great, productive and fulfilling year.

All the best for a great 2017.

Mark Hohn
Managing Director, CMBM Facility Services


Mark is the Managing Director of CMBM Facility Services, who joined forces with Damien Cann in 2005 to offer cleaning services to the hospitality industry. Mark has successfully grown 3 companies in Queensland (Mark Hohn Business Technologies, Advanced Business Technologies and TJS Facility Services Queensland) and together they have transformed the CMBM Facility Services business into the leading provider of facility services it is today. Mark is directly accountable for sales, operations and the service delivery of CMBM Facilities Services. Mark brings experience in asset, business and facilities management. He holds a Cert 3 and 4 in Asset Management and a Diploma of Business and Management.


BUILT Award winners!

BUILD Magazine Announces The 2016 Facilities Management Awards Winners.

Company: CMBM Facility Services Pty Ltd

Award: Best Facility Services Company 2016 – Queensland

Facilities Management companies are the hidden heroes within the construction and corporate world. They keep worldwide businesses running smoothly and effectively, though they can often be overlooked when it comes to recognition for a job well done.

The 2016 Facilities Management Awards are prestigious awards run by Build Magazine, that are dedicated to recognising those within the Facilities Management role for their excellence and dedication to their profession.

Rachel Devonport, Awards Co-ordinator, expressed her pride: “It has been a true privilege to showcase the sheer talent and hard work of every single one of my award winners. I would like to wish them every success going forward.”

To find out more about these prestigious awards, and the dedicated professionals selected for them, please visit http://www.build-news.com where you can view our winners supplement and full winners list.